Effective Date: August 25, 2024

BY USING OR ACCESSING OUR SERVICES OR BY PROVIDING PERSONAL DATA TO US ON OR THROUGH THESE SERVICES, YOU ACKNOWLEDGE YOUR UNDERSTANDING TO THE COLLECTION, USE AND DISCLOSURE OF THAT INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

This Privacy Policy sets forth the privacy practices and policies of Chaai.ai, LLC. (“Chaai,” “us,” or “we”). Chaai is the controller of any Personal Data submitted to our Services and is committed to respecting and protecting your privacy and helping you make the most of your time with our Services within a trusted environment. You must only use the Services if you have read and understood the terms of this Privacy Policy in effect at the time of your use. This Privacy Policy should be read in conjunction with our Terms of Service (the “Terms of Service”). Capitalized terms used in this Privacy Policy not defined herein shall have the meaning ascribed to them in the Terms of Service.

Chaai technology uses AI to provide virtual assistant services (the “Services”). To provide our Services, we need to learn certain Personal Data from you. Your privacy is paramount to us and this privacy policy is intended to tell you exactly how we collect, protect, use and share information gathered about you from our Services. For purposes of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person, and in any event, as defined by applicable law.

Revisions to the Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our Services or legal, regulatory, or operational requirements. If we make a material change, we will provide advance notice before such changes go into effect. If you object to any changes, you may stop using our Services. Your continued use of our Services after any changes go into effect indicates your acknowledgment and acceptance of those changes.

What Information We Collect

When you use our Services, we collect the following types of Personal Data about you to provide our Services:

  1. Account information. We collect information that you provide when you do things like sign up for an account such as your name and email address.
  2. Information you voluntarily provide. You may voluntarily provide certain information to us when you use the Services, including but not limited to information about yourself and about other members of your family unit with whom you want us to share certain information (such as emails). You may also choose to enable certain settings or permissions on your device, such as access to the camera, photo library, calendar, location settings, contacts, etc., to use certain features of the Services. You may also voluntarily provide information about yourself when you contact us for support.
  3. Interactions with Chaai. Your interactions with Chaai are stored locally on your phone. We only retrieve relevant information from your personal store when executing requests on your behalf with the OpenAI API.
  4. Product usage information. We collect information about the way you use our Services, such as actions you take in your account and the way you use our mobile app. We use this information to do things like diagnose and troubleshoot issues with our Services, as well identify ways to improve our Services.

How We Use Your Personal Data

We may use your Personal Data for the following purposes:

  1. To provide and personalize our Services. We use your Personal Data to provide and personalize our Services.
  2. To understand, troubleshoot, and fix issues with our Services. We may use your Personal Data – such as feedback you provide or bugs that you report to us – to identify and troubleshoot issues and ensure our Services are working properly.
  3. To promote our Services. We will occasionally send you news about features, upgrades, and promotional offers related to our Services that may be of interest to you. These communications may be by various methods, including email, in-product notifications, and push notifications.
  4. To protect you, others, and our business. We use your Personal Data to protect you, others, and our business, including (a) detecting, investigating, and preventing spam, fraud, and other abusive behavior; (b) enforcing our Terms of Service and other policies; and (c) protecting our systems from malware and other security risks.
  5. For our internal business purposes. We may also use your Personal Data for our internal business purposes, such as conducting business planning and analysis, auditing, reporting, forecasting. We may also use the Personal Data we collect in either an identifiable or an anonymized form (independent of any personal identifiers) for purposes including the following (among other things), as is necessary:
    • to administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve the Services and to customize the content you see on the Services;
    • as part of our efforts to keep the Services safe and secure;
  6. To carry out your instructions.
  7. To respond to your inquiries. We will use your Personal Data to provide you with the information, products and services that you request from us.
  8. To verify that you qualify as an authorized user of our Services. We may use your Personal Data to verify that you are an authorized user of our sites and Services.
  9. Limits on Use of Your Google User Data: Notwithstanding anything else in this Privacy Policy, if you provide Chaai access to your Google Calendar data, our use of that data will adhere to the Google API Services User Data Policy and Limited Use Policy and will be subject to these restrictions, as required by Google:
    • We will only use our access to read, write, or modify your Google Calendar data to perform the specific services that you request from us (for example, scheduling or canceling an event on your calendar, looking for free time on your calendar), and we will not transfer the Google Calendar data to others unless doing so is necessary to perform such services, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
    • We will not use this Google Calendar data for serving advertisements.
    • We will not allow humans to read the Google Calendar data

Who We Share Your Data With

We will not share, rent, sell or otherwise disclose any Personal Data that we collect about you through our Services, except that we may share your data with the following third parties to provide, protect, improve, and promote our Services:

Chaai Partners. We may disclose Personal Data that we collect about you to our third-party services who perform services for us in connection with the Services, or to complete or confirm a transaction or series of transactions that you conduct with us. We may share data when you initiate a request for a specific event or events.

We will share your data only to help execute on a request you’ve requested, and only to the extent necessary to fulfill the request. Each Chaai Partner has their own privacy or similar-type policy which is listed below. Chaai is not responsible for the information collected by Chaai Partners. Chaai Partners include the following:

a. OpenAI privacy policy – The following data is shared with OpenAI:

  • Your instructions
  • Google Calendar Data (Title, Description, Location, Start Time, End Time, Attendee emails, Recurrence)
  • Images, such as physical calendars, screenshots or images of meals
  • Other relevant data that Chaai has saved on your device e.g. meals in your database, email address of your partner

Retention and Deletion of Your Data

We will delete your Personal Data upon your written request for such deletion. We may also delete your Personal Data after you stop using the Services but we are not obligated to delete Personal Data until you request such deletion in writing. Please note that we may retain some information if necessary to comply with our legal obligations, prevent fraud, assist in investigations, resolve disputes, enforce our agreements, pursue legitimate business purposes or if such information is routinely retained in our computer archiving systems .

Children

If you are under the age of 18, please do not use or access the Services in any way. It is not our intention to, and we will not knowingly collect or use, any Personal Data from anyone under the age of 18. If we become aware that we have collected any Personal Data from anyone under the age of 18, we will promptly delete such information from our databases.

Your Preferences and Privacy Rights You can control how you receive the following communications from us:

  • Mobile device notifications - We may send you push notifications through our mobile app. You may opt out of receiving these notifications by changing the settings on your mobile device. With your consent, we may also collect precise location -based information via our mobile app. You may opt out of this collection by changing the settings on your mobile device. You may also have a right to control your Personal Data and how it’s collected, used, and shared. In accordance with applicable law, you may have the following rights:
  • The right to access or know - the right to be informed of, and request access to, Personal Data we process about you.
  • The right to rectification - the right to request that we amend or update your Personal Data where it is inaccurate or incomplete.
  • The right to erasure - the right to request that we delete your Personal Data.
  • The right to restrict processing - depending on the processing activity, you have a right to ask that we stop processing all or some of your Personal Data.
  • The right to object - depending on the processing activity, you have a right to ask that we stop or limit processing your Personal Data.
  • The right to take your data elsewhere - the right to request a copy of your Personal Data in electronic format and transmit it for use with another service provider.
  • The right to withdraw your consent - the right to withdraw previously-given consent.

If you would like to exercise your rights over your Personal Data, please contact Chaai at chaai.feedback@gmail.com . Note that we may require additional information to verify your identity and may deny your request if we’re unable to do so.

Security

We use reasonable physical, electronic and administrative safeguards to help protect the security, integrity and confidentiality of user data we collect against unauthorized access, misuse or disclosure. However, you should keep in mind that the Services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure and therefore you use our Services at your own risk.

While we take steps to protect your Personal Data and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your account and Personal Data and your password with anyone. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

Notice to California Residents

Under California law, a California resident with whom we have an established relationship has the right to request certain information with respect to the types of Personal Data we have shared with third parties for the direct marketing purposes of those third parties, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. California residents who have an established relationship with Chaai may tell us not to share their Personal Data with third parties for marketing purposes. To opt out, you may contact us at any time as described below in the Contact section.

Notice to European Residents

For individuals within the European Economic Area (EEA) and the United Kingdom (UK) only. “Personal Data” as used in this section means any information that enables us to identify you either, directly or indirectly. Where Chaai processes Personal Data about you, such information is controlled by Chaai, which is headquartered in California, USA. We process your Personal Data for purposes described in this Privacy Policy where we have a legal basis under applicable European Union (EU) and UK data protection law. We will store your Personal Data, in a form that permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed.

Subject to applicable law, in certain circumstances you may have the right to (a) request access to any Personal Data we hold about you and related information, (b) obtain without undue delay the rectification of any inaccurate Personal Data, (c) request that your Personal Data is deleted provided the Personal Data is not required for our compliance with a legal obligation under EU, Member State or UK law or for the establishment, exercise or defense of a legal claim, (d) prevent, object to, or restrict processing of your Personal Data, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your Personal Data directly to a third party where this is technically feasible. To make a request please email us at chaai.feedback@gmail.com and provide your name, address, telephone number, and relationship to our company. We will verify your identity before responding for your security.

We will generally ask for your consent in line with the applicable law before sending you direct marketing communications related to third party products and services. You can choose to stop receiving direct marketing communications from us at any time by following the “unsubscribe” link at the bottom of any promotional email.

Where you believe that we have not complied with our obligations under this Privacy Policy or EU, Member State or UK law, we ask that you contact us first to see if we can resolve the issue. However, you may have the right to lodge a complaint with an EEA or UK Data Protection Authority, such as the UK Information Commissioner’s Office.

Please note that you are not generally obliged to provide us with any Personal Data. However, if you choose not to provide us with Personal Data, we may be unable to offer our Services to you.

Access from Outside the United States

If you access the Services from outside of the United States, information that we collect about you may be transferred and stored on servers inside so called “third countries” where laws regarding data protection may be less stringent than the laws in your country (such as the United States). Where your Personal Data is transferred to such third countries, we will ensure that an appropriate safeguard has been implemented to ensure a continued level of protection of Personal Data. For more information, or to obtain a copy of the relevant safeguards, please contact us using the details below under “Contact”.

Contact

If you have any questions about this Privacy Policy, please contact us at chaai.feedback@gmail.com