Terms of Service

Effective Date: July 27, 2025
Version: v1.0

Chaai, LLC Terms of Service Agreement

CAREFULLY READ THE FOLLOWING TERMS OF SERVICE AGREEMENT. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE. BY CLICKING ON THE “ACCEPT” BUTTON, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS THE SERVICES.

Please contact us at team@getcha.ai for any inquiries. “You” or “Your” means the person or persons who is/are agreeing to these Terms of Service. “We”, “Our” and “Us” means Chaai, LLC.

This Chaai Terms of Service Agreement (“Agreement”) is made between You and Us as part of the registration process to open and maintain an account with Our interactive online services (“Services”).

Table of Contents

1. Access Terms
2. Security
3. Your Representations
4. Prohibited Uses
5. Termination
6. Disclaimer of Warranties
7. Limitation of Liability and Remedies
8. Indemnification
9. Dispute Resolution
10. Feedback
11. General
12. Eligibility
13. Your Privacy Rights
14. Use of Artificial Intelligence (AI)
14.1 Third-Party AI Providers
15. Third-Party Services
16. Children’s Privacy
17. Communications
18. Copyright Infringement and DMCA Policy

1. Access Terms

1.1 Ownership

The Services are Our proprietary property and are protected by intellectual property laws and treaties. Your access is granted by a limited license only. Subject to the timely payment of all fees, We grant You a personal, non-transferable, and non-exclusive account enabling You to access and use the Services. The Services include intelligent virtual assistants built by Chaai LLC, which may operate individually or collaboratively to deliver features such as calendar scheduling, meal planning, and task management.

1.2 Accessibility of Services

You agree that from time to time the Services may be inaccessible or inoperable for any reason including, without limitation, equipment malfunction, periodic maintenance, or causes beyond our control.

1.3 Service Limitations

The information you receive from Our Services may not be accurate or trustworthy. You recognize that artificial intelligence technology may return information that is stated factually but may not, in fact, be accurate. You should not rely on this information without fact-checking on your own or first consulting with a professional.

1.4 AI-Assisted Scheduling and Automation

When you provide input (such as text, images, or voice), our AI models may automatically create calendar events or tasks on your behalf. These outputs are based on your instructions and may be automatically added to your connected calendar or task list without additional confirmation.

You retain full control over these entries and may edit or delete them at any time.

While automation is used to support your productivity, no legally binding or consequential decisions are made solely by the system. You are responsible for reviewing and confirming any actions taken on your behalf.

1.5 Use of Your Content

We will use the content of your conversations to improve our Services and to create new services (“Content”). Our use of this Content is detailed in our Privacy Policy. You agree not to input any Content that is not owned by You unless You have prior written consent from the rights-holder. While You will own any Content, You agree to provide a royalty-free, perpetual, irrevocable, and worldwide license to Us to use, reproduce, and modify the Content to provide and improve our Services. This license includes the use of Content across multiple Chaai assistants (e.g., a meal planned in Dina may be scheduled via Calyn) and for development purposes, such as model training, performance analysis, and feature development. This license allows us to use your Content solely to provide and improve the Services and does not grant us the right to publicly publish or sell your data.

1.6 Communications with Family Members

From time to time, You may choose to provide Us with information so that We can deliver Services to other members of your household or family — for example, sending calendar invitations or reminders via email or SMS (“Family Information”). You represent that you have the authority to share this information and permit its use across our Services, including collaborative features between multiple assistants.

1.7 Fair Use Policy

Some features in the app, including those labeled as “Unlimited,” are subject to fair use to ensure consistent performance for all users.

We define fair use as reasonable, non-abusive usage by an individual user. While we do not impose hard caps for most users, we reserve the right to monitor and limit access for accounts that significantly exceed typical usage patterns.

Examples of excessive use that may trigger review include:

If we detect usage that impacts system performance or reliability, we may temporarily limit access or contact you to understand your needs. This helps ensure reliable service for all users.

1.8 Beta Features

We may offer certain features or functionality as beta or experimental (“Beta Features”). These are provided for testing and feedback purposes and may be incomplete, contain bugs, or be changed at any time.

Your use of Beta Features is voluntary and at your own risk. We make no guarantees about their performance, availability, or behavior.

2. Security

2.1 Your Security

You are solely responsible for the security, confidentiality, and integrity of the content that You transmit through or store in the Services. You are liable for any unauthorized use of Your account. You agree to bear responsibility for the confidentiality of Your password and all use charges incurred.

2.2 Account Information Accuracy

You agree to keep your account information accurate, complete, and up-to-date. This includes your contact information, notification preferences, and calendar integrations. Failure to do so may limit your ability to use certain features of the Services.

2.3 Privacy

Your private information will be treated as set out in Our Privacy Policy.

3. Your Representations

You represent and warrant to Us that:

4. Prohibited Uses

You may not use the Services in any of the following ways:

5. Termination

5.1 Term

This Agreement takes effect upon display during onboarding and remains in effect until terminated.

5.2 Your Termination Rights

You may terminate this Agreement for any reason with thirty (30) days’ notice.

5.3 Our Right to Terminate

We may terminate or suspend access to the Services at any time for any reason, with or without notice. This includes the right to discontinue beta services without transitioning to production.

5.4 Survival

Provisions related to indemnification, liability, intellectual property, dispute resolution, and similar terms shall survive termination.

6. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

7. Limitation of Liability and Remedies

7.1 Limitation of Liability

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Maximum Damages

OUR MAXIMUM AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).

7.3 Time Frame for Claims

No claim may be brought by either party more than one (1) year after the cause of action arises.

8. Indemnification

You agree to indemnify and hold harmless Chaai, its officers, employees, and affiliates from any claims arising out of your use of the Services, breach of this Agreement, or prohibited uses.

9. Dispute Resolution

ARBITRATION. Any disputes shall be resolved exclusively through binding arbitration administered by the American Arbitration Association in San Francisco, California. The arbitration shall be limited to You and Us. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

10. Feedback

Any feedback, suggestions, or improvements You provide may be used by Us without obligation to compensate You. We reserve all rights to improvements or enhancements developed as a result.

11. General

11.1 Entire Agreement

This Agreement constitutes the full agreement between the parties.

11.2 Severability

If any provision is deemed invalid, the remainder of the Agreement shall remain enforceable.

11.3 Governing Law

This Agreement is governed by the laws of the State of California.

11.4 Revisions

We may revise these terms at any time with notice. Your continued use of the Services signifies acceptance. We may add, remove, or modify individual assistants within our suite of Services at any time. Continued use of the Services after such changes constitutes your acceptance of them.

11.5 Class Action Waiver

Claims must be brought in an individual capacity. Class actions and collective proceedings are not permitted.

11.6 Force Majeure

We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labor disputes, internet service failures, governmental actions, or power outages.

11.7 Export Controls

You may not use or access the Services if you are located in a country subject to U.S. government embargoes or sanctions, or if you are on any U.S. government list of prohibited or restricted parties. You are responsible for complying with all applicable export control laws.

12. Eligibility

You may only use our Services if you are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher. By using the Services, you represent and warrant that you meet this requirement.

We do not knowingly permit use of our Services by individuals under 13 (or under 16 in the European Union or where required by applicable law).

13. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

To exercise these rights, contact us at team@getcha.ai. We may need to verify your identity before proceeding with your request.

For more details on how we collect, use, and store your information, please refer to our Privacy Policy.

14. Use of Artificial Intelligence (AI)

Some features in our Services rely on artificial intelligence (AI) to analyze input (such as text, screenshots, or voice) and generate suggestions, summaries, or calendar events. This may include:

These AI-powered actions are intended to assist you, not to replace human judgment. You always retain the ability to view, modify, or delete any action initiated by our assistants.

AI responses are generated based on your input and relevant context and may not always be accurate, complete, or appropriate. Use discretion and verify critical information.

14.1 Third-Party AI Providers

Some AI features in Calyn are powered by third-party models, including but not limited to OpenAI’s GPT models. By using these features, you acknowledge that your inputs may be processed by these providers under their respective privacy and security practices. Use discretion and verify critical information before acting on AI-generated responses, which may not always be accurate.

15. Third-Party Services

To provide, improve, and secure our Services, we may rely on third-party service providers. These may include:

These third parties are contractually obligated (either through their standard terms or direct agreements) to protect your data and only use it as necessary to provide their services. Your data shared with them is governed by their respective privacy policies.

For more details on how your data is handled, please refer to our Privacy Policy.

16. Children’s Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or higher if required by applicable law).

If we become aware that personal information has been collected from a child without verified parental consent, we will delete it promptly.

17. Communications

By using the Services, you agree that we may send you notifications and communications related to your account or the Services via email or text message. Standard text and data rates may apply.

If you believe that any content made available through the Services infringes your copyright, you may submit a notification in accordance with the Digital Millennium Copyright Act (DMCA):

Send notices to: team@getcha.ai